In following up with my ViaTalk letter from October, I've been informed by the Better Business Bureau that ViaTalk is no longer an "Accredited Business of the BBB" and that my next option for seeking refund of paid monies for services is court.

It saddens me greatly when a company who had superior features and even some technologies to bigger players failed on the Customer Service front and now wins my seal of disapproval.

Stay away from ViaTalk and their hosting business HostRocket.